For Subscriptions, please see Subscriptions FAQ for Delivery Information.
The following relates to orders from our Shop.
We are living in unprecedented times and on 23rd March 2020 The UK Government announced new rules meaning we have to stay at home. However, online retail companies can continue providing they follow Government advice. At Mila & Pheebs we are complying with these rules and are able to continue sending orders via Royal Mail but this will be via the post box and not entering a post office branch. If you have nay concerns, please do not hesitate to contact us before placing an order and thank you for your patience and understanding. Stay Safe.
Also please note that during this time, all deliveries to the UK will be free of charge.
We aim to dispatch orders within two working days of order being received. If this is not possible, we will notify you within 24 hours.
Orders must be paid for in full before they are dispatched.
A confirmation email will be sent on the day of dispatch.
Please note we do not send orders via a tracked service as standard for UK delivery and are unable to begin tracking an order once it has been dispatched. If you would prefer your item to be sent via a tracked service please contact us before placing your order and note there will be an additional cost for this service. Deliveries to a non-UK address will be sent as tracked service as standard and we will provide a tracking number once the order has been posted.
Should you purchase a Subscription and place an order from our Shop at the same time, you will be charged a delivery fee at checkout for the Shop order. You will then be charged a postage fee at the time your subscription payment is made.
While our box products are designed to fit through a standard UK letterbox, should you order more than two boxes, we will send your order as a parcel. Please contact us before placing your order to discuss if required.
Free UK Delivery on all orders over £100
Standard UK Mainland Delivery: £2.99
Deliveries should arrive within 3-5 days of dispatch.
European & International Delivery
International Tracked Service: £7.99
Deliveries should arrive within 5 to 7 working days of dispatch.
Whilst we are confident you will be pleased with your order from us, in the unlikely event your item is faulty we would like the chance to put things right for you. Please contact us with your order details as soon as possible and no later than 7 days of receipt of your order.
Mila and Pheebs Ltd, Britannia House, Caerphilly Business Park, Van Road, Caerphilly, CF83 3GG